At Tech Service Today, we’re more than IT experts. We are a team of passionate people brought together by our common goal of improving the lives of our customers, teammates, and their families every day. Our commitment to creating a company culture based on true customer and employee satisfaction is how we achieve excellence in everything we do.
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Fourteen years ago a couple of techies and marketers took the plunge to implement an idea for a “full-service” IT infrastructure service. To be honest, we didn’t imagine we'd get to where we are today. We're making our mark in a crowded field, because we've developed an organization with nationwide reach and the ability to consistently honor the undertakings we give to you our customers.
This achievement is due to the tremendous group of people that we've brought on board to translate the original idea into a reality. It’s our intention that you only have to interface with a few of TST's people, but you can be confident that there’s a strong, capable team working to ensure that your company’s needs are met promptly and completely.
I am grateful for you, our customers and all the people who are part of Team TST. We all believe it is our duty to give each customer our absolute best!
I'm proud to be a member of this diverse team of professionals, providing a largely invisible but essential service of keeping IT systems up and running in many key sectors across the United States.
My goal is to drive sustainable growth by paying close attention to ongoing operations and procedures as well as identifying and developing new service or product opportunities.
Being at TST gives me the opportunity to apply my more than 20 years experience in several fields, including healthcare, insurance, IT, telecoms & manufacturing, to increasing our company’s agility and productivity. My signature “Lessons Learned” strategy effectively monitors performance and enables process improvements.
I excel in leading change processes that resolve long-standing organizational issues, increase customer satisfaction and renew employee morale.
I bring eighteen years of experience in reducing costs, increasing efficiency, and stimulating bottom-line growth for a wide variety of public and private organizations of varying sizes in the United States and the Bahamas, to the job of ensuring that TST operates in an efficient and financially responsible manner.
I’m adept at developing and implementing financial systems, strategies, processes and controls that significantly improve P&L scenarios. Many can speak to my expertise in establishing accounting functions, systems and best practices, cost reduction and automation.
One aspect of building lasting business relationships is making sure the customer easily understands what they’re paying for and has a straightforward way to verify job completion. I'm especially proud of helping to put in place the system that makes TST able to quote and honor a guaranteed single price for any of the services we provide.
As the person whose oversight includes the customer facing members of our organizations, my skills in Operations Management, Sales, Customer Satisfaction and Team Building are on display everyday. I am especially invested in making our commitment to “cover all your bases - effortlessly”, become a reality for every customer we serve.
As one of the earliest members of the team, I draw on my years of experience in the IT and service industries, as well as on TST's institutional memory, to retain those practices that have served us well over the years. At the same time I'm always alert to new approaches that will make the process of receiving and satisfying service requests prompt and trouble-free.
Satisfied customers and staff are the goal I set out to achieve each day.
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