The Coronavirus pandemic is clearly demonstrating that businesses across the nation have to devise new ways of getting the job done.
Tech Service Today (TST) has reorganized its operations to ensure that it can continue to respond to corporations’ calls for communications and IT services. At the same time, we’ve used advice from the CDC and others to put in place guidelines and procedures to address the health and safety needs of our customers and the members of the TST team.
We’ve shifted some of our resources to focus on assisting corporations decentralize their workforce, allowing employees to work from home. This dispersion doesn’t pose a difficulty for TST as our reorganization has enabled us to make “house calls”.
We’ll also staff Help Desk lines for companies concerned about maintaining the connectivity that’s usually available by being in one location. These are just two examples of the help that we at TST can offer as you navigate this rapidly changing environment.
Let’s talk about how we can meet your requirements.
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Our experienced team of help desk professionals are your single point of contact for all your outsourced field support needs. You can reach a live representative 24 hours a day, 7 days a week, 365 days a year.
We can deliver skilled IT technicians on-site anywhere in North America & Canada, often within 4 hours of receiving a service request.
We offer local resources throughout the US & Canada, which instantly enable you to request services at the moment you need assistance. Simply log in to your customized customer portal or call us directly!
Our mobile-friendly, web based ticket entry system gives you the ability to initiate service and track results from anywhere, at anytime. You can also view site histories for past work orders, site photos, etc.
When I need service at a remote site, I choose TST because of their response times, pricing, and coverage area. I also like Tech Service Today's web portal. I can log in, create tickets, provide additional specific information regarding a property and what my needs are, and give them a designated window when I need somebody to be there. That’s kind of neat, quite frankly.
I started my relationship with TST fixing a phone line. But it’s rolled into installing access points, switches, firewalls, printers, and just being my boots on the ground. I’ve been relying a lot more on Tech Service Today because I believe that they have better control and a better overall check and balance process.
TST has been my primary resource for several years for remote installations and service work, and have used them for hundreds of office locations. They have been attentive, professional, hard-working and honest. Whenever I had issues, I knew I could count on them – even outside of business hours.
We have over 1000 stores nationwide that depend on quick tech service so they won't lose money. TST takes our customers seriously and we can depend on them to resolve issues.
TST always answers the call and works with us on some short timelines. They are quick to respond and always follow-up to make sure they met our needs. I have used them for large, multi-site network upgrades (over 400 locations) and small day to day work and they have never let us down. We appreciate the partnership we have with them and would recommend them to any organization.
