Tech Service Today Welcomes First Internship Class

On-Site Technicians Julia Allen Feb 15, 2017
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Below is a reflection from one of TST’s first interns. The company welcomed two students from Cornell University during the month of January to explore TST and learn about human resources, business development, accounting, and the executive team.

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My internship with Tech Service Today felt more like a gift than a job opportunity.

As a student with a six week winter break between semesters, I knew there were only so many business strategy books I could read and lunch dates with friends I would have before I stopped using “vacation” to describe these six awkward weeks. Not only did TST give me the opportunity to escape the cold of upstate New York for a week of orientation in Boca Raton, but the company provided me a strong base for understanding interdepartmental collaboration.

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Below are the three main takeaways I received from the internship:

1. TST differentiates itself through exceptional customer service to people both in and outside the company.

From the beginning of the recruitment process to my last day at the company, I have been in awe at the amount of attention and assistance I’ve received from the staff. For example, I was supposed to fly out of Fort Lauderdale on Friday, January 6th. The moment news broke about the shooting, my supervisor rescheduled my journey for the next day and jumped in yet again that Saturday when another one of my flights was canceled. Someone always drove me to and from the airports and checked me into a hotel, so I never had to call a cab or fight vacationers for lodging. As a first time flyer and never being so far from home, this service was incredible.


TST also offers unparalleled service to its clients and IT technicians, offering a 4 hour response time to customers and prompt, reliable payment to technicians. Building relationships with both customers and technicians is important to TST, and its 365 day a year service means any customer’s problem is resolved swiftly regardless of the day or time.

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2. You don’t have to create a new product or service to be a great company.

I am very involved in the startup scene at Cornell University, where I run an online publication featuring young entrepreneurs. So many young people are trying to be the next Mark Zuckerburg that they forget you don’t have to create something entirely new to have a profitable company that makes a difference. TST is not the only company that dispatches on-site technicians, but it is successful because it offers on-site IT technician services and IT rollout projects not only with a 4 hour response time, but also with a constant craving for improvement. TST is also known for its CANI process (Constant and Neverending Improvement) - implementing suggestions from both customers and employees to enhance the customer experience TST offers.  

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3. Work can be self-actualizing, especially in close knit teams.

From a young age, I have known that I wanted my career to be a primary source of happiness and purpose in my life. For me, having responsibility is crucial to being fulfilled. Watching my supervisor run the entire human resources department of TST was inspiring, and she is one of the first people I’ve met who has made me think, If I had their job, I think I’d be very happy.  

Overall, being a TSTallion for a few weeks provided me a strong foundation of business as well as opportunities to race away with my new understanding. Most importantly, the company’s openness to change has allowed my input to be heard. It is this openness to new views and experiences that I hope to take back to college and life.

If you are interested in an Internship opportunity with Tech Service Today, please send an email expressing your interest to careers@techservicetoday.com.

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Topics: On-Site Technicians, Internship, On-Site IT Services, HR, Cornell