“Technology makes it possible for people to gain control over everything, except over technology.” **
In this day and age, our lives are governed by technology. Not only in our personal lives, but in our work and business enterprises. We have advanced into an era where we completely rely on telecom and network systems. Without these, our society as you know it will collapse. What happens if a network or telecom system malfunctions for a business without any quick and efficient remedies? It could catalyze into inevitable business failure.
What can you do to prevent systemic technological risks for your business?
Partner with a reliable and professional tech services company that includes 24/7 onsite
technician support.
Here is a scenario that may arise and without the proper systems in place...
Let’s take the Restaurant Industry:
You are a store manager for a Miami Sports Bar Franchise. It is 9:45AM on Super Bowl Sunday and you arrive to your location to start your opening duties. You are anxious to have everything prepped and ready to go, so you arrive extra early to give yourself ample time to set up for the Big Day, Big Game. You are thrilled as this is the day to really shine, make the most revenue and retain and obtain loyal customers. You want to be sure the restaurant BOH and FOH is set up efficiently and effectively to be sure everything runs smoothly, ensuring the best customer service experience.
But then your worst nightmare happens! You discover your POS system is
down. What does this mean for your business?
No POS, means the web of communications in every aspect will be nonexistent.
Some of these will include:
§ Inability to efficiently input orders.
§ Malfunctioning Credit Card System.
§ Tickets will not generate and connect to bar and kitchen printers
§ Checks will not be available to automatically itemize, calculate and print to the customer.
§ Loyalty card programs associated with your POS system will be out of service.
Unpleasant Alternatives:
∙ Food and Drink orders will need to be manually written by hand and personally delivered to the kitchen and bar.
∙ Bar and kitchen staff will need to take time to decipher the different types of handwriting and may still not understand the tickets and need an explanation.
∙ FOH staff will need to itemize checks and figure out how to calculate the subtotal with tax percentage included.
∙ Credit card manual imprinters will need to be used. Your staff may not know how to use these outdated machines. These credit card machines are also risky. Many cards with low balances or fraud can be used with no system alerts or checks.
∙ If no manual credit card imprinters avail, your establishment may have to accept cash only.
Loss of revenue will occur from: Human error, false credit card payments or cash only
option, poor service including long wait times from kitchen, bar and server inefficiency,
frenzied staff stemming from no preparation or experience using these outdated methods.
Inevitably, the restaurant will not only lose customers that day, but their reputation will be
tarnished in the long run. No return guests.
This is every restaurant’s worst nightmare especially on a day like Super Bowl Sunday
and yet, anyone who has worked in the restaurant industry has experienced this at least
once. It is not a matter of IF, it is a matter of WHEN. And you want to be best prepared in
the instance this scenario happens. This situation and scenario will be disastrous without
any immediate solution.
So back to our Sports Bar Scenario. What did you, the restaurant manager do with no
24/7 IT support?
§ You called your POS Service Provider, whose headquarters are in NY. Your provider
remotely tried everything on their end, to no avail. You learn it must be a wiring
configuration issue, loose cable, or something else onsite; however, they cannot send a
representative to your location until next week. You then call an IT service company, and
they cannot come out until tomorrow as they are not avail on weekends. You contact
another company, no answer. You reach out to another and they require 24 hour notice
for any issues. You phone another IT support company, they require you to enter into a 6
month contract agreement with upfront fees. You call one more company. They can
come accommodate service onsite the same day; however, they are going to charge you
at least double for the weekend. You are desperate and decide to go with the latter,
paying the exorbitant fee and then discover extra hidden fees you were not aware of.
All of this expense and hassle with what could have only been a loose or disconnected
cable or faulty RJ45 connector requiring a quick fix.
At your competitor’s sports bar across the street, the same scary situation happens;
however, they learned and are prepared, having an efficient system in place. They contact Tech Service Today. They know that with TST, they will have peace of mind when a situation like this occurs.
TST provides Installation and OnSite Technician Support for large businesses 24/7, 365 days of the year INCLUDING holidays and yes, you guessed it, Super Bowl Sunday.
Technician on-site within 4 hours GUARANTEED! = Peace of mind in an emergency.
No extra charge for weekends, big game days, and holidays = Reliability and convenience
anytime, anywhere with lower budget spending.
No charge for travel = Reduction in travel expenses.
No hidden fees = You know what you are getting, No surprises.
No service contracts or retainers required = No headaches, no extra paperwork or upfront
costs. You pay TST only when you need their service.
And much more.
If you are a business with at least 25 locations, TST is here to “serve” you!
And we will help you gain control of the monstrosity of the technology world!
**References:**
1) Technology Quote: John Tudor
2) Sports Bar Photos: Courtesy of Brother Jimmy's BBQ Miami.