What does this mean exactly? There are many ways you can receive the best solutions for your on-site technical needs, but streamlining this process is the key.

There are a few key areas which save your business time and money when you need on-site technical work completed.

Make sure the service provider you are using offers support and tools such as:

• 24/7 Web Based Monitoring – Transparency for both Technicians and Clients is vital. It is important you have the ability to track the work which is being completed and the status from start to finish. The ability to access pictures and videos of completed is critical.
• One Point Of Contact For Your Needs – Having responsive and courteous service professionals available to work with you on your technical needs is extremely important. It is best to deal with one contact through your service experience who will ensure the job is completed on time and correctly the first time. No need to speak to four different people when trying to deal with cabling installations.
• Fair, Transparent Pricing For Your Service Needs – There are many areas which can be costly when in need of service during an outage. Make sure you are only paying for what you need to when receiving technical support. Find a provider who only charges for time on-site and materials used--not one who charges for logging in to their web portal, dispatch, travel, etc. Look for one rate you can rely on. If a company’s pricing structure takes more than a few lines on a page to explain, you run the risk of being charged far more than you were expecting.
• A Service Provider You Can Work With Forever – After having a great experience with your technical support specialist you will most likely want to continue working with them in the future if any additional needs arise for your business. When these moments happen you want to make sure the provider you have worked with is available, and capable of handling the service needs you have quickly and seamlessly time and time again.

Don’t forget this checklist when booking your next appointment!