Finding the fastest and most reliable on-site tech support service to utilize can be a grueling process. There are so many steps you have to complete with most companies before even receiving a service. You have to engage in several actual support calls to experience a cross-section of the company's staff, go through an exhausting sales pitch on pricing variations for services offered which may not even apply to your needs, and assess if the service can be completed in a timely manner so as not to affect your normal business. Lastly, there is always the fear of trusting whomever you hire to fix your technical issues on-site the first time they work with you.

Pricing can be a tricky matter for some tech support services. Taking a look at the top providers in the industry and the variations in their customers’ feedback from start to finish, can be quite telling. The end goal is to save time and money while going through this process and below are a few tricks to help you identify the best service provider to fit both of these needs.

• Avoid companies who charge for travel. This is not a necessary expenditure when working with an on-site technical support provider.

• Never sign up for a subscription-based service provider. Some companies try to lock you into a subscription pricing structure. If you're a frequent but inexperienced technology user this can seem like your best bet, but in fact it is an added cost which you should avoid.

• Avoid signing a contract that locks you into doing business with one service provider. A company that provides excellent customer and technical service will earn your trust and business by doing great work--they don’t need to try and trap you with a contract.

• Only pay for materials used on the job. When vetting the best on-site support provider make sure you are only paying for the materials which are needed.

• One rate is the best way to go. Simplify your costs and save yourself time when on-site tech support is needed. The best on-site providers will offer you one rate and straightforward pricing every time you work together.

To learn more about saving time and money with your on-site needs contact TST today!